How to lodge a claim
Please find following details on the claims process including infomation on how to lodge a claim.
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If you suffer an injury or sickness, see your doctor IMMEDIATELY
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2. |
If your doctor believes that you may be unfit for work in excess of your nominated excess period contact our office with details of your disability and request a claim form. |
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Complete the claim form in full including details of your sick leave entitlements from your employer and details of your medical condition which is to be completed by your Doctor. You will also need
to supply evidence of your pre-disability average salary You will need to supply copies of your most recent payslip immediately prior to the date of your incapacity, and your previous years group certificate.. |
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Once completed return the form to our office without delay
IFS Insurance Solutions Pty Ltd
Casselden
Level 22, 2 Lonsdale Street
Melbourne Victoria 3000
Fax: (03) 9923 7177
email:
faaa@ifsinsurance.com.au |
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Upon receipt of your fully completed claim documentation the Insurers will assess your claim. |
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If your claim is accepted, and after you have served your nominated excess
period payments will be made via EFT in to your nominated bank account.
As claim payments are tax assessable you will need to allow for tax on amounts received and keep records of all payments as you will need to disclose
this as income when completing your income tax return.
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IFS Insurance Solutions will manage the claims process to ensure payments are processed regularly and that you are kept informed of any ongoing documentation which may be required by the insurer to enable the continuation of your claim benefits.
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Whilst all efforts are made to ensure claims are processed in a time-efficient manner from time to time there can be delays, in order to help to avoid or minimise these please have a look at our list of
common delays in processing claims including tips on how to avoid them.