How to lodge a claim
Please find following details on the claims process including infomation on how to lodge a claim.
1. If you suffer an injury or sickness, see your doctor IMMEDIATELY 
2. If your doctor believes that you may be unfit for work in excess of your nominated excess period contact our office with details of your disability and request a claim form.
3. Complete the claim form in full including details of your sick leave entitlements from your employer and details of your medical condition which is to be completed by your Doctor. You will also need to supply evidence of your pre-disability average salary You will need to supply copies of your most recent payslip immediately prior to the date of your incapacity, and your previous years group certificate..
4. Once completed return the form to our office without delay
     IFS Insurance Solutions Pty Ltd
     Level 22, 2 Lonsdale Street
     Melbourne Victoria 3000
     Fax: (03) 9923 7177
5. Upon receipt of your fully completed claim documentation the Insurers will assess your claim.
6. If your claim is accepted, and after you have served your nominated excess period payments will be made via EFT in to your nominated bank account.

As claim payments are tax assessable you will need to allow for tax on amounts received and keep records of all payments as you will need to disclose this as income when completing your income tax return.
7. IFS Insurance Solutions will manage the claims process to ensure payments are processed regularly and that you are kept informed of any ongoing documentation which may be required by the insurer to enable the continuation of your claim benefits.

Whilst all efforts are made to ensure claims are processed in a time-efficient manner from time to time there can be delays, in order to help to avoid or minimise these please have a look at our list of common delays in processing claims including tips on how to avoid them.
Please Note: Terms, conditions and acceptance criteria apply. This website contains general advice only and does not take into account your personal needs, objectives and financial circumstances and you should consider whether this it is appropriate for you. Please read the Product Disclosure Statement to decide if this product product is right for you.

IFS Insurance Solutions Pty Ltd ABN 16 070 588 108, AFSL No 241506.